Who we are

TriPartum are the customer communications management (CCM) experts. We have many years’ experience creating and delivering compelling, cost-effective customer communications – such as bills, statements, schedules, forms and letters – for our clients.

Creating a great customer experience is the ‘Holy Grail’ in today’s competitive and highly regulated business environment. At TriPartum, we help organisations maximise customer experience through personalised, relevant and targeted communications.


As a single coherent team, we work together to provide seamless consulting, design and delivery services that enable clients – from large organisations to SMEs – to enhance the customer journey, increase engagement and loyalty, reduce costs and improve profitability.

Meet the senior team

Our senior management team has many years’ combined experience creating, managing and delivering complex customer communications projects for clients across a wide range of industries.

James Shand



Ben Whitmore

Managing Director / Head of Design


Mike Prager

Technical Director


Technology providers & Accreditation

We team with key technology providers to provide best-in-class customer communications management (CCM) solutions to our client coupled with relevant accreditation.

TriPartum utilises Ecrion Customer Communications Management (CCM) software as part of the TriPartum Managed Service for document creation and delivery.

TriPartum is a member of the Microsoft Partner Network, which enables us to provide clients with solutions based on Microsoft products.

TriPartum partners with SMTP, an industry leader in email deliverability, utilising its powerful infrastructure to reliably send millions of customer communication emails per year.

ISO 27001 is the international standard for an ISMS (Information Security Management System). Achieving accredited certification to ISO 27001 demonstrates that TriPartum follows information security best practice.