Our work
Improving regulated mailings
We’re trusted by numerous housing associations throughout the UK including 8 of the G15 group. Our active involvement with the sector introduced principles of information and content design to embed clear structures, plain language, layering, and accessibility of information.
This approach lends itself to statutory information such as rent and service charge communications that are typically complicated, alongside other highly personalised documents sent to residents (see below) where principles of clarity, trust and transparency are much needed.
With deep knowledge of the sector, we take a proactive approach to content requirements and our sophisticated approach to document composition means we can adapt to tight deadlines ensuring communications are accurate.
Well known for our expertise with…
Rent and service charge mailings as either booklets or A4 documents
Statements
Arrears letters
Direct debit letters
Section 20 Notice mailings
Survey mailings for Tenant Satisfaction Measures
Mailings for Stock Condition Surveys
Gas and Electrical Safety certificates
Newsletters
Repairs
Appointment letters
Merger mailings
Complaint and anti-social behaviour letters
Recognised expertise to tackle the evolving needs of UK housing associations and local authorities
Procurement for Housing confirms our groups commitment to UK housing associations and local authorities following assessment on both quality and price on the 2025 business solutions and supply management framework.
Retain the top position
Print Mailing and Digital Communications
Secure the top position on
Digital Transformation
Hybrid Mail
Over seventy housing associations use Clarity Connect Hybrid Mail service to deliver their daily correspondence and time critical mailings, as we are:
Efficient
Cost-effective
Reliable
Secure - Cyber Essentials Plus accredited
Our work
Transforming customer billing
Our collaboration with a global telecommunications provider resulted in a complete transformation of the billing process, aligning it with brand values, improving customer satisfaction, and reducing operational costs.
Our work
Simplifying renewal communications
We’re trusted by numerous housing associations throughout the UK including 8 of the G15 group. Our active involvement with the sector introduced principles of information and content design to embed clear structures, plain language, layering, and accessibility of information.