Our work
Critical mailings
Documents related to some of the products for a leading global business services, data insight and analytics group needed to reflect changing requirements. Recipients were not always clear as to a document’s purpose or what the call to action was which meant there was a risk of losing existing business as well as new opportunities.
Working closely with an international project team we reviewed processes that caused inefficiency and business risk. Lowering operational costs, reducing manual workload and IT dependency – this large and complex transformation project delivered long-lasting benefits.
Rationalisation of a broad suite of documents
Digitally store and schedule document deliveries
Reduced production and postal costs
Fewer customer calls and greater customer engagement
Country-specific content requirements and translation
Sophisticated document composition for easy maintenance
Improved document clarity and client understanding.
Complex pre-processing with in-process grouping and shaping of data allowing flexibility for numerous requirements and formats including print, PDF and Excel.
Predefined business rules and data collation for combined print and email delivery.
Full visibility of content, enabling faster implementation of updates and reducing risk.
A comprehensive audit trail for full process visibility and compliance through associated management reports for receipt of data, production and reconciliation.
Innovations included
Our work
Transforming customer billing
Our collaboration with a global telecommunications provider resulted in a complete transformation of the billing process, aligning it with brand values, improving customer satisfaction, and reducing operational costs.