TriPartum Managed Service

Our integrated, end-to-end Managed Service enables us to create, manage and deliver compelling customer communications efficiently – and maximise customer experience.

TriPartum’s Managed Service for customer communications management (CCM) seamlessly blends experienced business and document consultancy, highly creative design expertise and leading-edge technology and skillsets for delivery across multiple channels and devices.

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Consultancy

We bring years of experience, knowledgeable insights and a fresh perspective to maximise the effectiveness of clients’ regular customer communications.

Many organisations think they know their customers well – but often they don’t see ‘the bigger picture’ when it comes to delivering a great customer journey.

At TriPartum, our consultancy approach is to help clients look at that broader landscape. We independently review their existing customer communications processes and documents – including bills, statements, policies and letters – and help them create and deliver high value, high impact communications, efficiently and cost-effectively.

We work both strategically and tactically in partnership with our clients, in sectors including finance, insurance, telecommunications, utilities and social housing.

We’re renowned for having an independent, honest, knowledgeable and pragmatic consultancy approach, which includes:

  • analysing the whole document workflow and business problem to provide an effective, holistic solution
  • ensuring customer documents are on brand and on message
  • maximising cross-sell and up-sell marketing opportunities
  • ensuring compliance, legal and other statutory requirements are met
  • reducing costs and generating revenue.

We create and deliver communications that improve loyalty and retention and enhance customer experience. This is achieved by applying our expertise in business, document design and process analysis – attained over many years across multiple customer communications projects.

TriPartum’s experts came to our head office and went through our requirements very thoroughly, ironing out any issues we had. Their knowledge and expertise provided me with reassurance. They suggested ideas that would benefit both us and our customers.

Pension Servicing Manager, Financial Services
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Design

We ensure the design of clients’ regular customer communications allow them to maximise brand attributes and demonstrate commitment to customer service and experience.

TriPartum’s approach is led by an information design ethos, taking information apart and re-presenting it in a clear, coherent and easily accessible way.

We advise clients on the implementation of existing visual language and work with them to leverage their brand, their designs and their marketing messages to design impactful communications that really deliver results.

Because we take clients’ brand very seriously, we ensure that it really comes alive in their regular customer communications – and demonstrates a real commitment to enhancing the customer journey.

We ensure that documents not only look great, but also function well. Because we have a deep understanding of data, production processes, workflows, mailing regulations and compliance, we ensure that concepts are designed ‘from the ground up’ for successful implementation.

Whatever the document, and whatever the delivery channels, our experienced designers enable clients to communicate clearly with different audiences by:

  • thinking differently about the design of dynamically generated communications for print, laptop and mobile devices
  • improving text through our plain English writing and editing services
  • structuring information to be clear and logical
  • presenting information to match the customer’s need
  • exploiting the potential of composition, printing and new media technologies.

With our end-to-end services working seamlessly, we ensure that what we design we can deliver.

In terms of bill design and output, we wanted to find a third-party provider that could not only meet our critical objectives, but also work with us to create a more customer-friendly, ‘smarter’ bill.

Head of Procurement, Telecoms company
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Delivery

Delivering personalised customer communications can be a hassle. At TriPartum we alleviate that by providing outsourced skills and technologies that deliver fast and accurate results.

Data is at the heart of all personalised communications. At TriPartum, we understand the challenges clients face in accessing and leveraging data from multiple business applications to deliver communications effectively.

That’s why we’ve invested heavily in people skills and leading-edge customer communications management (CCM) technology to enable clients to deliver personalised communications easily via customers’ channels of choice.

Our end-to-end Managed Service incorporates our leading-edge, robust and scalable CCM platform. We provide clients with cost-effective access to the platform’s high-value functionality – bespoke and tailored requirements can be developed where no ‘out of the box’ solution exists, alleviating the need to rely on internal IT systems and resources.

Our Managed Service also incorporates:

  • robust data handling skills to combine and shape multiple data sources
  • rigorous data validation to avoid incorrect or problematic communications being sent to customers
  • full audit and reconciliation reporting.

We also have well-established relationships with leading print services providers for the production of high-quality deliverables.

For additional peace of mind, TriPartum has accredited certification to ISO 27001, demonstrating our commitment to information security best practice.

There is growing realisation that the monthly statement is the most important document that we have – both in terms of how our brand is put across and how we communicate effectively with clients. TriPartum helped us to achieve this, while also bringing our costs down.

Marketing Manager, Private Bank
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