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Feedback from our clients and their customers

 

They listened to our requirements and understood what we were trying to achieve to enhance customer experience. I would absolutely recommend them to other housing associations.

Dan Oehlman, Head of Service Charge and Rents, One Housing

 

TriPartum has industry recognised expertise and moved with us through this outsourcing journey. They are independent, with no vested interests, credible, honest and fair.

Jayne Lansdale, Associate Director, IDO Digital

 

Like many organisations, we are looking to be more digital in our customer communications, and it is reassuring to know that TriPartum has that capability in place…

Jacquie Fowler, PR and Marketing Officer, North Hertfordshire Homes

 

TriPartum has worked with us as a true partner. They helped us streamline our business processes and produced documents enabling us to win business in new markets.

Susan Watkins, Quality and Improvement Business Partner, CPA Global

 

The Annual Statement mailing goes out to around 76,000 customers with policies including ISAs and Pensions. TriPartum’s experts came to our head office and went through our requirements very thoroughly, ironing out any issues we had. …their knowledge and expertise provided me with reassurance. They suggested ideas that would benefit both us and our customers.

Customers can now receive information which is friendlier and easier to understand helping them make investment decisions based on clearer information.

Kiran Johal, Pension Servicing Manager, Wesleyan

 

Our statements now have a higher sense of ‘value’, reflecting our brand identity. With TriPartum’s help we’ve been able to enhance brand familiarity, with more condensed information presented in a more professional and personalised way. They come up with great ideas, and they have always pushed us and helped us to hit our deadlines. To have TriPartum's experience, help and support in helping to enhance our brand has been fantastic.

Jilly Oxlade-Arnott, Marketing Manager, Wesleyan

 

Working with TriPartum, we’ve achieved an increase in the uptake of additional products and services through targeted promotion of additional products and services, underpinning Average Revenue Per User growth since the new bill rollout. TriPartum are now working with us to bring dynamic marketing to sections of each bill.

There’s no doubt that TriPartum has helped us to expand the scope of what we can do. They now handle all our marketing letters – they are an excellent collaborative partner and they have always delivered.

Kerry Lelliott-Hayes, Marketing Manager, JT (Jersey Telecom)

 

TriPartum set out from the beginning to support the extensive organisational change that was running concurrently with the implementation of the new billing system. They came in, organised workshops and worked closely with key stakeholders within the business, as well as other third-party suppliers.

TriPartum were very consistent in being able to help us manage very complex data flows and very helpful in finding solutions when we had teething problems and billing issues. There’s no doubt that, at times, we were in crisis mode, but TriPartum provided stability.

Sara McCarthy, Head of Billing Operations, JT (Jersey Telecom)

 

TriPartum really took the time to understand us, our customers and our objectives – they’re really good at that. They are quick to react if changes are needed, and can adapt to our needs. Overall, they are friendly and easy to do business with.

As a result of the work done by TriPartum, we have been able to significantly improve the customer experience with communications that demonstrate our market leadership.

Ben Johnston, Correspondence Team Manager, Denplan