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Santander Private Banking introduce new design for customer statements and improve operational processess

Santander Private Banking in Jersey is part of the Santander Private Banking Division, which operates in Europe, Latin America, and USA, and employs over 2,000 professionals with more than 120 branches, making it one of the largest private banks in the world.

Santander Private Banking needed to move to new monthly statements as part of a major rebranding exercise. At the same time, it wanted to transform the effectiveness of these transactional documents as a marketing tool.

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Case Study_Santander Private Banking statement

Key benefits

With its work on the private banking statements and improved business processess, TriPartum has helped Santander to achieve a number of benefits:

  • Reduced paper costs by 50% with the introduction of duplex laser printing.
  • Revised how account information and transaction details were presented resulting in more transactions per page and further reductions in paper usage.
  • Achieved significant savings with postal discounts through introduction of CBC Bar Codes.
  • Introduced a summary sheet, making information clearer for clients with a consolidated view of their accounts.
  • Included a dedicated variable marketing messaging area to promote new products and services.