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TriPartum help North Hertfordshire Homes transform their customer communications

Providing affordable homes for local people, North Hertfordshire Homes (NHH) operates across eight local authority areas in Hertfordshire and Bedfordshire. The organisation’s mix of 9,000 properties incorporates general needs, retirement living, temporary accommodation, shared ownership and homes for market sale. Established around 12 years ago, NHH has seen many changes in government policies, social housing and customer requirements. Therefore, it has had to continually evolve to meet these demands and ensure that it meets the challenge of providing homes, and great service to all customer segments.

With customer experience acting as a key driver for change, NHH invited TriPartum to take a close look at the processes to create a friendlier, more personalised approach for the communications sent to householders.

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Case Study_NHH Customer communications

Key benefits

TriPartum has helped NHH to achieve a number of benefits:

  • Enabled NHH to save paper, print and postage costs.
  • Streamlined processes freed up management time from administrative tasks.
  • Documents structured for a more consistent and professional appearance.
  • Improved personalisation and a friendlier approach with householders communications that are more tailored and targeted.
  • Full production and reconciliation reporting from receipt of data through to delivery.